When choosing a fitness machine there are some key factors to consider in order to find the machine that you need.
Once you have carried out this technical research, start searching according to your training taste.
The most expensive model is not always the one that suits you best. And cheap can become expensive if you over-use it.
At our website www.bhfitness.comyou will find an area that tells you where you can purchase our products. You can also consult different shops there. Remember that you can always buy online at www.bhonlinestore.com and we will send the product to the address that you specify.
In the product details on our website you will find all information regarding the dimensions and weight of the product.
All of our products require simple maintenance. The only thing that you must do is dry the sweat on the machine when you have finished exercising. This way you ensure that no corrosion will arise from the salt residue of the sweat.
As well as this, the following is advisable for some of our lines:
You can return a product within the following 15 days after purchase. You will find information regarding how to do this in the Return Policy section.
The last versions of the manuals of the machines of the current collection are available in our website. To obtain a copy of your manual introduce the product code (for example, G225) in the search function on the website and you will be directed to the information page for the article. Here you will find an option regarding specifications and download where you can download the manuals.
In case you don´t find your machine in the website, please click here, fill the form and let us know the machine code and the s/n and we will send you the manuals. The machine code and s/n can be found in a sticker placed in the frame, normally in the lower part of the machine.
Fill in the form on the website by choosing the technical support option and they will contact you in order to resolve your incident.
You should consult your machine’s manual or contact our technical support team via the form on the website.
We have technicians all over Spain; our support department will put you in touch with the closest one to you.
All of our machines have their model number recorded on them. Look for a sticker or badge on the lower part of the machine or underneath it and you should find it. Here you will see a message that says “model” and the specific model of your machine.
In your instruction manual you will find the codes of all of the parts of your machine. Contact our colleagues at the website www.bhfitnessglobalservices.com and tell them the type of machine and the part number; they will be able to help you.
All of our machines have an assembly manual. It is advisable to have an official technician fit internal parts.
All parts for products in the domestic sector have two years warranty.
All new BH and tecnovita fitness machines have two years warranty on both parts and labour. This warranty covers technical problems, except in cases where the machine has been used incorrectly or has been used more than recommended for the specific machine.
Contact our technical support team via the contact form on the website.
Fill in the form on our website indicating that you wish to contact the technical support team. Provide the information requested on the form and a technician will contact you in order to resolve your incident.
Shipping will be carried out once Exercycle has received payment for the total amount of the order. Confirmation of the order is not sufficient for shipping to be processed.
The date of delivery to the client’s home depends on the availability of the chosen product and the shipping zone. The timing and obligations of delivery, as well as the current delivery rates can be found on the product information page. Should an article not provide specific delivery information, Exercycle is committed to delivering within a shipping time equal or less than seven working days from receipt of payment, as long as the client has provided a correct address for the delivery and there is somebody available at the address to receive the delivery. The total shipping period of an order will be that of the article purchased with the longest delivery time.
Occasionally large or very heavy packets are delivered to the door of the building where you live and your collaboration is required to transport the merchandise to the floor where you live. It is neither the responsibility of Exercycle nor the transport company to transport the merchandise to your floor or into your home.
Articles are delivered in the manufacturer’s original packaging and are unassembled. Assembling the product is the responsibility of the purchaser although they may ask Exercycle for a quote for carrying out this task.
For shipping outside of the Iberian Peninsula and Balearic Isles, France, Belgium please consult conditions regarding carriage, assembly, customs charges and any other charge that may be brought about by the shipping. In any case, the client is committed to bear the costs generated by the importation of products, customs duties, Value Added Tax and all other taxes that are required in accordance with the laws in the country where the order is to be received. All orders carried out in EXERCYCLE, S.L. are destined for the personal use of its clients (except for products identified for professional or semi-professional use). The clients or final recipients of products are prohibited from any partial or complete re-sale of products purchased from the website www.bhonlinestore.com or from any other website under ownership of Exercycle. EXERCYCLE, S.L. holds no burden of legal responsibility if taxes have not been paid by the client.
Delivery will be carried out by the transport company selected by EXERCYCLE, S.L. This selection is based on internal criteria, and is always aimed at providing the most efficient service possible. Delivery will be carried out within the working hours of the transport company, aiming to adjust this as much as possible to the most convenient time for the client. Should the client be absent, another person authorised by the client can receive the order. Possible delays can not be held as motive for the client to claim damages.
Should the product be electrical, the client should check that the apparatus works correctly and read the user’s guide which has been provided.
Should visible defects be apparent, the purchaser must make the transporter aware of this in writing when they receive their order. If no note of this is made, the client accepts the correct delivery and loses any right to later make any claims against this fact. If an incident is recorded, the client benefits from the return rights under the conditions stated in this document.
Cases of force majeure that impede the vendor from meeting their delivery obligations are: war, riots, fire, strikes, accidents and the impossibility of obtaining supplies.
Once the merchandise has been delivered, you have a period of 24hrs in order to specify incidents detected in relation to the transporter or loss of part of the shipping or degradation of the shipment. Any rejection without the existence of any fault in the packaging or merchandise or failure to receive the package will imply the return of the merchandise at the client’s own cost.
For reasons of availability, an order may be delivered to the client on several different occasions. However, the client will carry out the payment in a single submission, except in cases of payment of cash upon delivery. If the client requires 2 different delivery destinations for one order, they are to ask our Commercial Department about expenses generated for shipment.
The client has a period of 14 working days from the reception of the articles in order to exercise their right of withdrawal. The client will inform EXERCYCLE SL within the stipulated period and by means admitted by the law, of their desire to exercise their right to terminate the contract. The returned order will be collected by EXERCYCLE SL and the transport company hired by them. The client will be provided with the information and instructions in order to prepare the package before its collection.
Should the product be faulty, reparation and replacement will be free of charge for the consumer and user. Said gratuity includes the necessary expenses carried out to rectify the product’s lack of conformity with the contract, especially the shipping costs, as well as the labour costs and those relating to materials. The vendor will answer to any non conformity claims that arise within a period of two years from the time of delivery. The consumer and user should inform the vendor of the non conformity within a period of two months after noticing it.
Conditions. Circumstances that may result in a reimbursement are the following:
Exercycle can either repair the item at the client’s home address or replace the article. In the case of a replacement, once Exercycle receives the faulty product they will send you another one. In this case, the change will be made for the same article or model. Exercycle is responsible for the corresponding costs of the return and new shipment.
Exercycle will take responsibility for the cost of collecting the erroneous product and delivering the one that is stated on the order.
For any incident relating to the return of articles from our shop you can contact our Customer Service Department by filling in the contact form on the website.